Privacy Policy
Privacy Policy (ARC HOST)
This Privacy Policy outlines how ARC HOST collects, uses, and protects the personal information of its customers. By using the services provided by ARC HOST, you acknowledge and agree to the practices described in this policy. If you have any questions or concerns, please contact our Customer Care team at [email protected].
1. Definitions
1.1. “Customer” means the person or entity who ordered services provided by ARC HOST.
1.2. “Customer Service” means the relationship between ARC HOST staff and the Customer, with the purpose of assisting the Customer with a question they have asked.
1.3. “eTicket” refers to a secure electronic message sent by the Customer to ARC HOST via Client Area for assistance or for any questions they may have with any Service(s).
1.4. “Service”, “Service(s)” or “Services” means any product(s) or service(s) the Customer has signed up to use. This can include, but is not limited to, the provisioning of space on one of our servers and a connection to and from the internet for web, email hosting and/or FTP services to function at the level specified in the chosen service level, domain name registration or transfer or renewal, SSL, and VPS. These product(s) and service(s) are identified in full within the “sign up” and “service provision” emails ARC HOST has sent after the Customer requests the service. The specific details of the Services can be found by logging in to Client Area or on our website.
1.5. “ARC HOST,” “ARC,” “Company” or “Business” means ARC HOST PTY LTD.
1.6. “We,” “our,” or “us” refers to ARC HOST PTY LTD (ACN 664 411 689).
1.7. “You” and “Your” is a reference to the Customer.
1.8. “Client Area” refers to ARC HOST’s customer account, billing, and management portal, available online at https://archost.com/portal.
- Why and When We Collect Your Information
2.1. ARC HOST collects the information you give us either online or by email, post, facsimile, face to face, over the phone, or through our partners, agents, resellers, or affiliates. In most cases, the personal information ARC HOST will collect from you is the personal information required to provide Service(s) to you. This information may include your full name, postal address, telephone number, email addresses, ABN or ACN, facsimile number, date of birth, and other relevant details.
2.2. We also collect your payment details, such as your credit card number, for the provision of Service(s).
2.3. ARC HOST makes use of cookies on all our website properties. A cookie is a small piece of data given to your web browser by our server in order to store information about preferences you may have set. Cookies are also used to track certain interactions with our website and to provide a more personalized experience. You can disable cookies by turning off said functionality in your web browser. Please bear in mind that this may result in the experience becoming degraded.
2.4. Customers can choose to apply for a .au direct domain name using a driver’s license, passport, or Medicare card to verify their Australian presence. If customers choose to supply eligibility information using this method, all information is submitted via a secure web form, and the data is securely transmitted to the Document Verification Service (DVS) for validation. At no point do we store the data entered into the form; we only advise if the validation check passes or fails.
- How Do We Use Your Information
3.1. We collect and use your personal information to deliver Service(s) to you. This includes the sales and technical support component of the Service(s), accounts and billing, maintenance, and any other components that your Service(s) depend on.
3.2. As an accredited domain name registrar, we are required to make available the personal information we collect from you when you register, transfer, or renew a domain name to a publicly accessible database known as a WHOIS database. The reasoning behind this is that the personal details of registrants should be freely available to all other users of the Internet. This is something that is adopted by the industry as a whole. This does mean we are unable to control how others may use this information accessed from the publicly accessible database.
3.3. As per regulatory requirements, all accredited domain name registrars must make the WHOIS database available for bulk downloads by third parties who have entered into appropriate agreements with us.
3.4. We may also use your information to measure interactions with our Service(s), website, or products and to further develop or improve said Service(s), websites, or products. Your personal information may also be used for marketing or promotional purposes. If you do not wish to receive any marketing communication, you can opt-out and stop future delivery by following the instructions in the communications sent to you, which will highlight the appropriate process, or by contacting our Customer Care team via email at [email protected].
3.5. Any telephone conversations you have with us may be monitored or recorded to facilitate staff training and for verification purposes. You will always be informed prior to any telephone conversation, and by continuing with the telephone call, you are granting approval.
3.6. Where you purchase Service(s) or products from us that are provided by a third party (such as SSL certificates, SEO services, etc.), we are required to collect and disclose your personal information to these providers for the Service(s) or products to be rendered.
- Disclosure of Your Information to Third Parties
4.1. Any information you supply to ARC HOST or any of its related entities may be shared within the group of related entities to facilitate provisioning, maintenance, and continued use of Service(s) or products. Each and every related entity shares the same commitment to protecting your personal information.
4.2. Your personal information may be provided to third parties to render Service(s) or products. This includes supplying web hosting or email hosting Service(s), domain name registration, renewal or transfer, and other auxiliary Service(s) such as SSL certificates, SEO services, and third-party offerings.
4.3. We may supply your personal information to third parties to provide continued support, sales, billing, and administrative functions.
4.4. ARC HOST and all of its related entities maintain strict contracts and agreements with all third-party vendors and suppliers that contain privacy and confidentiality provisions consistent with Australian Privacy Law obligations.
- Rights and Control of Your Information
5.1. You may access the personal information we store by viewing your Account.
5.2. If you wish to change, modify, or update your personal information, you can do so by completing the relevant change processes from within your Account.
5.3. The information posted on the publicly accessible WHOIS database can be updated via the appropriate functions from within your Account.
5.4. If you believe we may hold other personal information about you that is inaccurate or wish to change, modify, or update the information you have provided, please contact our Customer Care team via email at [email protected] for further assistance.
- Keeping Your Information Secure
6.1. The transfer and continued retention of any information involve a certain degree of risk irrespective of the circumstances. As such, we take account security very seriously, and keeping your information secure is essential to us.
6.2. We treat all your data with the utmost security and use a variety of technologies, policies, and applications to ensure your data is secured not only from external access but also from unauthorized access or modification. This includes, but is not limited to, the use of firewalls, brute-force protection mechanisms, advanced and continually reviewed access controls and restrictions.
6.3. Your continued use of basic information security protections (such as ensuring strong passwords are set and that these are changed regularly and not shared with anybody) will also help to protect your security and personal information.
- Retention of Data
7.1. We will retain your personal data while your account is active and for a period of time after your account is closed to ensure we can deal with any compliance, regulatory, or tax issues.
- Acceptance
8.1. The Customer signifies acceptance of this Privacy Policy, as well as our Terms of Service, Customer Service Policy, Acceptable Use Policy, and any applicable Registrant Agreement when they submitted their order to ARC HOST for Services, and that order was accepted.
- Changes
9.1. ARC HOST may amend our Privacy Policy at any time. Changes to this agreement will become effective upon their publication on our website.
9.2. Continued use of the Service(s) constitutes acceptance of the amended terms. If you do not wish to accept the amended terms, you may request cancellation of your Services in line with our cancellation policy found within our Terms of Service.
10. OAuth API Verification Google
10.1. We handle user data obtained through OAuth API verification in compliance with our Privacy Policy and Google API Services, more details here.
10.2. We only request and access the user data necessary to provide the requested services.
10.3. We do not share user data obtained through OAuth API verification with any third parties unless required to provide the requested services or as disclosed in our Privacy Policy.
10.4. We maintain appropriate security measures to protect the confidentiality, integrity, and availability of user data obtained through OAuth API verification.
10.5. We only use user data obtained through OAuth API verification for the purposes specified in our Privacy Policy.
By using our OAuth API verification, you acknowledge and agree to the practices described above. If you have any questions or concerns, please contact our Customer Care team at [email protected].
