Refund Policy

Last Updated: January 2026

ARC HOST PTY LTD (ABN 11 664 411 689) is committed to providing quality services. This policy outlines your rights regarding refunds and cancellations.

1. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:

• A refund or replacement for a major failure
• Compensation for any other reasonably foreseeable loss or damage
• Repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure

2. 30-Day Money Back Guarantee

We offer a 30-day money back guarantee on the following services:

• Web Hosting (Starter, Business, Professional plans)
• WordPress Hosting
• Business Web Hosting
• VPN Services

To qualify for a refund under this guarantee:

• Request must be made within 30 days of initial purchase
• Request must be submitted via support ticket
• Refunds do not apply to domain registrations, SSL certificates, or third-party services

3. Domain Names

Domain name registrations are non-refundable once processed. This is because domain registrations are submitted to the registry immediately and cannot be reversed.

4. Design Services

For website design and digital marketing services:

• Cancellation requests must be submitted in writing before work commences
• Work already completed will be charged at agreed hourly rates
• Deposits are non-refundable once work has begun

5. How to Request a Refund

1. Log in to your Client Portal
2. Open a support ticket with subject “Refund Request”
3. Provide your order/invoice number and reason for refund
4. We will respond within 2 business days

6. Refund Processing

Approved refunds are processed within 7 business days. Refunds will be issued to the original payment method. Credit card refunds may take 5-10 business days to appear on your statement.

7. Contact Us

For refund enquiries:
Email: [email protected]
Phone: 1300 28 38 40
Support Portal: Submit a Ticket